If the customer wants to register a grievance, the customer can contact us through any mode as given underneath:

1. Customer Call Center: Customer can call us on +919466158777 from Monday to Friday – 10am to 5pm and Saturdays – 10am to 2pm. Customer Care will not be available on 2nd & 4th Saturday of the month.
2. Email: Customer can email us on grievance@secureezy.com
3. Visit our Local Office: Customer can visit our head office to register a grievance.

In case you are still not satisfied with the resolution provided above, you can contact to our Grievance Officer on +917087022240

In case your grievance is in relation to Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we shall acknowledge your complaint within twenty-four hours and dispose off such the complaint within a period of fifteen days from the date of its receipt. Disposal of complaint shall include all actions as considered necessary.

IRDAI Grievance Cell

If the customer is not satisfied with the resolution provided, the customer has the option to approach the Authority, through any mode as given underneath:

1. Register the complaint with the Integrated Grievance Management System (IGMS) -IRDAI Portal at https://igms.irda.gov.in
2. Send an email on complaints@irdai.gov.in.
3. Call on the Toll Free No. 155255 or 1800 4254 732.

Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to

General Manager,

Insurance Regulatory and Development Authority of India (IRDAI)

Consumer Affairs Department – Grievance Redressal Cell.

Sy.No.115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad – 500032

Insurance Ombudsman Grievance Redressal:

If the customer is still not satisfied with the resolution provided, he/she can approach the Insurance Ombudsman. The list of offices of Insurance Ombudsman is available on the website www.cioins.co.in.